Complaints Procedure

1. Contact us

If you have a complaint, please contact us via our Contact page with your order number where relevant. We aim to respond within 2 working days.

2. Escalation

If your complaint is not resolved, you may escalate it to our management team using the same contact details marked "Complaint".

3. Alternative dispute resolution

If we cannot resolve your complaint and you remain dissatisfied, you may refer an unresolved dispute to an alternative dispute resolution (ADR) provider. We will provide relevant details at that stage. This does not affect your statutory rights.